Currently, people have fears of getting infected and prefer not to physically visit any shop. However, work from home and staying at home has increased the demand for electronics products particularly, laptops components, accessories, gaming products, imaging devices, and mobile accessories. This rising demand for electronic items has created an opportunity for electronic shops to sell their product online to earn profit and serve the community in the time of the pandemic. ITDukan took advantage of the opportunity and started selling online electronic products.
Considering the corporate responsibility, this online electronic shop cares for its customers and always gives priority to wellbeing of its customers. It has taken several measures to facilitate customers. For instance, online shopping of electronic items that cover mobile accessories, gaming products, desktop, laptops, imaging devices, computer components, and others.
Many people complained about delays in the delivery process. ITDukan has resolved this problem to some extent by ensuring that the order will be delivered in one day. Nonetheless, delivery in a one-day service is available only in Islamabad and Lahore. However, the shop is considering introducing fast delivery mechanism in other cities too.
Usually, electronic products are expensive and most of the time these products are beyond the reach of low-income groups. As the objective of ITDukan is to ensure the well-being of customers, it also offers used laptops in good condition at a reasonable price. Besides, it announces special offers and sales to clear stock and make products affordable by all. As Corona Virus has negatively impacted business, many people have lost jobs, some businesses have shut down. This has led to a decrease in the level of income and future uncertainty. In this scenario, offering used electronics at affordable prices is a huge step towards wellbeing of customers.
As people are more conscious about quality, prefer to buy branded products. However, visiting the website of every brand takes time and most customers find it hard. To facilitate customers, this shop is offering a variety of branded electronic products on a single website. It includes top brands such as Apple, Samsung and Huawei for smartwatches, HP, Lenovo, Dell, Acer for laptops, Canon and HP for printers, Thermaltake, Redragon, Cooler Master for gaming products, A4Tech, Aukey and HP for computer accessories, Anker, Aukey, Xiaomi for mobile accessories and many other brands for each type of product.
However, the variety can confuse customers. To eliminate this confusion, filter options are also available. Using filters, customers can also explore and analyze product within a desirable range of prices. Moreover, products are categorized to save time for website visitors. Click on each category, anyone can see a variety of the same product with a wide range of prices. Overall, ITDukan has adopted several measures to facilitate customers. For instance, online shopping options, delivering orders in a single day, special offers, and season sales, a large variety of branded products, and used laptops in good condition at affordable prices. In addition, the filter options help website visits to find a specific product in a very short time. These measures distinguish it from its competitors.