ISLAMABAD, JAN 19 – The Capital Development Authority has launched its new mobile help service.
The new service will provide services to citizens of Islamabad at their homes. The door step help service will expeditiously redress the complaints of the citizens. The service will be available at a phone call.
The recent service will operate in addition to CDA s already functional complaint management system. The launch of new service is a component of present CDA s plan of action to modernize and revitalize complaint response system. Mayor Islamabad and Chairman Capital Development Authority Sheikh Anser Aziz had directed the up gradation of complaint response system.
Member Administration Capital Development Authority brought forward the concept of dedicated mobile complaint response system.
Member Administration Capital Development Authority Muhammad Yasir Peerzada has said that we have started the process to boost complaint response system in Islamabad. Complaint response system in Islamabad should be at par with international standards. The new mobile complaint response system is just an initiative and a step in right direction. We have to work hard and cover a long distance to achieve our objective of fully modernizing complaint management system in Islamabad.
Capital Development Authority has launched new mobile complaint response system initially with two dedicated vehicles. Each vehicle will have two member staff on board. The staff will collect complaints regarding sewerage, sanitation, street lights, water supply and water sampling issues from door steps and will ensure their amends on same day. The project will be expanded after success of the initial step.